Customer Satisfaction

At Weekend Kits, customer satisfaction is our highest priority. It's our goal that you are 100% satisfied with your purchase and your shopping experience. If you ever have any questions or concerns regarding your order, please Contact Us and we will respond promptly.

Return Policy
If you are not satisfied with your purchase for any reason, please contact us within 14 days of delivery to initiate a return. You may return new, unopened merchandise for a full refund of the original item cost, excluding shipping costs. Full refunds will be issued for returned merchandise that has not been opened, used, or damaged due to inadequate return packaging.

If the return is a result of our error (you received an incorrect or defective item, etc.) we will promptly send out a replacement or issue a refund for the full cost of the returned merchandise, including shipping costs. You will not be charged any additional shipping costs for replacement shipments.

Return Authorization is required for all returns. If you would like to initiate a return, please contact our Customer Service department with details of your request.  You may also call us at our toll-free number, 800-737-4418. You will receive a Return Merchandise Authorization memo with instructions on how to return your items.

Payments
We accept Visa, MasterCard, American Express, and Discover cards.  We also accept payments via PayPal.  Your orders are accepted through our secure on-line ordering system.  An authorization is placed on your card at the time of your order for the full amount of your purchase.  However, your credit card will not be charged until your order is packed and processed for shipping.  The only exception is for special backorder requests, which may be charged prior to shipment. You will receive a confirmation email after placing your order.  Weekend Kits does not charge Sales Tax.

Shipping
Please visit our Shipping Info section for an explanation of our shipping rates, delivery times, and policies.

Privacy & Security
We are committed to your Privacy & Security at Weekend Kits.  For details, view our Privacy & Security policies.

Thank you for shopping at WeekendKits.com!